Advolo Advolo

General Terms and Conditions

These terms apply to every use of the Advolo marketplace at app.advolo.org by operators and brokers. Version 1.4, valid from 11 November 2026.

1. Definitions

Advolo: Advolo, Chamber of Commerce 81260970, Winthontlaan 200, 3526KV Utrecht, The Netherlands. Platform: the Advolo marketplace and everything offered through it. Customer: a company with an Advolo subscription, as operator or as broker. Operator: a Customer holding an Air Operator Certificate (AOC) that offers aircraft on the Platform. Broker: a Customer that requests flights on behalf of its clients. User: a named person with a login of a Customer. Agreement: the subscription agreement between Advolo and a Customer, including these terms.

2. Scope

These terms apply to every Agreement and every use of the Platform. The Platform is for businesses only, not for consumers. If an Agreement and these terms conflict, the Agreement prevails. General terms of a Customer do not apply.

3. Accounts and logins

Access is given per company, after Advolo has checked the company. The first User, appointed by the Customer, activates the account and accepts these terms on behalf of the Customer; the Customer’s company administrators then invite and manage their colleagues within the plan. Each login belongs to one named person and may not be shared; Advolo may end simultaneous use of one login. The Customer keeps its Users’ details up to date, removes a login when a person leaves, and is responsible for everything done with its logins. A Customer’s plan sets the maximum number of logins.

4. The role of Advolo

Advolo provides software that brings operators and brokers together. Advolo is not an air carrier, not a charter broker and not a party to any charter contract, and receives no commission on bookings. A charter contract is concluded directly between the operator and the broker or its client, on the operator’s conditions. Advolo does not check whether flights are operated safely or lawfully; that is the operator’s responsibility.

The same applies to cancellations. Before a booking is confirmed, either side can withdraw through the Platform. A confirmed booking is cancelled only by the operator; a broker can send a cancellation request, which the operator confirms or declines. Whether a booking can be cancelled, and at what cost, is agreed between operator and broker. Advolo only records the requests, the answers and their times, and does not set, judge or collect cancellation fees.

5. Prices shown in Advolo

Prices in search results, price checks and draft quotes are calculated automatically from the operator’s own data: performance, pricing profiles, airport fees, taxes, exchange rates and calendar. They are indicative. A price is binding only when the operator sends a quote and confirms a booking. Converted amounts use the daily reference rates of the European Central Bank or a rate set by Advolo; the amount in the operator’s currency always prevails.

6. Obligations of operators

  • Hold a valid AOC, operating licence and the required insurances, and tell Advolo immediately when any of these is suspended, limited or revoked.
  • Provide Advolo with a copy of the AOC each aircraft is operated under, including the aircraft listed on it. An aircraft is only shown on the marketplace after Advolo has checked that copy; report a new or changed AOC without delay.
  • Keep aircraft, performance and pricing data, airport fees, taxes and availability accurate and up to date.
  • Only list aircraft operated under its own AOC, or clearly identify an aircraft offered on behalf of another operator.
  • When offering several aircraft as one group offer: only group aircraft of the same category, and state in its own conditions that the flight may be operated with any of its available aircraft of that category. The registration is shown to the broker when the booking is confirmed.
  • Remain solely responsible for its quotes and flights, including operational control, safety, crew, slots, permits and compliance with aviation law.

7. Obligations of brokers

  • Hold the licences and registrations required to act as a charter broker where it operates.
  • Act towards its clients as an agent or intermediary and not present itself as the operator, unless it is one.
  • Give operators the information about the client and the flight they need to operate safely and lawfully.
  • Use white-label quote documents only for real offers to its own clients, without changing the operator’s conditions.
  • Inform its client when an offer is a group offer: the aircraft type is offered, and the operator confirms the aircraft at booking at the latest.

8. Acceptable use

Customers and Users do not: copy, scrape or resell prices or data of other Customers; use the Platform to build or feed a competing service; try to gain access to data or parts of the Platform not meant for them; test the security of the Platform without written permission; upload malware or unlawful content; or use the Platform in a way that harms Advolo or other Customers. Advolo may suspend a login or Customer immediately in case of misuse.

9. Fees, billing and payment

Fees are set out in the Agreement and on advolo.org/pricing, in euros per month excluding VAT. They are invoiced in advance per billing period of 6 or 12 months and payable within 14 days. Operators pay only for aircraft active on the marketplace; changes are settled on the next invoice. Advolo may change its fees with two months’ notice, effective from the next billing period; the Customer may then terminate per the end of the current period. If an invoice is not paid on time, Advolo may suspend access after a reminder with a 14-day term. Statutory commercial interest applies from the due date.

Brokers can start with a Starter month: one personal login for one month, for a one-off fee of €99 excluding VAT. It is invoiced when the Agreement is signed and payable on receipt; Advolo activates the account without waiting for the payment, and may suspend access if the invoice remains unpaid. When the Customer continues with a Broker or Corporate plan, the Starter fee is credited on the first invoice of that plan.

10. Term, renewal and termination

An Agreement runs for the billing period agreed and renews automatically for the same period, unless terminated in writing (e-mail suffices) at least one month before the end of the period. Either party may terminate immediately in case of bankruptcy, suspension of payments, or a material breach not remedied within 30 days of a written notice. Paid fees are not refunded, except when Advolo terminates without cause attributable to the Customer. After termination the Customer can export its own data for 30 days; Advolo then deletes it, except where the law requires retention.

The Starter month does not renew and ends by itself, without notice. If the Customer chooses a Broker or Corporate plan, before or after the end of the Starter month, the Agreement continues for that plan at the published price and the chosen billing period, and renews as described above. If the Customer does not choose a plan, access stops at the end of the Starter month and the data is handled as after termination.

11. Availability and support

Advolo aims for an availability of 99.5% per calendar month, excluding maintenance announced at least 48 hours in advance. Support is given through the service desk in the Platform on Dutch working days from 09:00 to 17:00 CET; critical outages are handled 24/7. Advolo may change and improve the Platform; functions that Customers pay for are not removed without reasonable notice.

12. Data, confidentiality and logging

Each Customer owns the data it enters. Operators’ pricing data, calendars and quotes, and brokers’ requests, clients and messages, are confidential and only shown to the parties they are addressed to. Advolo uses Customer data only to provide the Platform, and aggregated, anonymised data for statistics and improvements. Market statistics shown to Customers – such as demand per route and month and price levels per category – cover complete months only and are only shown when they combine the data of at least five operators (prices) or three brokers (demand), so they can never be traced to one Customer; current prices, availability and bookings of a Customer are never shown to other Customers. Companies affiliated with Advolo that use the Platform as operator or broker do so on the same terms as any other Customer, without access to other Customers’ data.

For security, support and audit, Advolo logs use of the Platform: page requests (kept up to 180 days), events such as logins, searches and the results shown, quote changes and bookings (up to 3 years), changes to data (up to 3 years) and technical errors (up to 1 year). A Customer may ask for the logs relating to its own account.

13. Personal data

For personal data that Customers enter, such as Users, passengers and crew, the Customer is controller and Advolo processor; the Advolo data processing agreement applies. Advolo processes data in the European Union and uses sub-processors only for hosting and e-mail delivery. Push notifications that a User turns on for a device are delivered through the push service of that device’s browser or operating system (for example Apple, Google or Mozilla); their content is encrypted end to end and cannot be read by that service. Personal data of Users needed to run the account is processed by Advolo as controller, as described in the privacy statement.

14. Intellectual property

All rights in the Platform, its software, design and documentation remain with Advolo. The Customer gets a non-exclusive, non-transferable right to use the Platform during the Agreement. Feedback and suggestions may be used by Advolo freely.

15. Liability

Advolo’s total liability is limited to the fees the Customer paid in the 12 months before the event causing the damage. Advolo is not liable for indirect or consequential loss, lost profit or lost bookings, nor for quotes, prices calculated from operators’ data, or the performance of charter contracts. These limits do not apply in case of intent or gross negligence of Advolo’s management. The Customer indemnifies Advolo against claims of third parties arising from its flights, its clients or its breach of these terms.

16. Changes to these terms

Advolo may change these terms. Changes are announced at least 30 days before they take effect. If a change is to the Customer’s disadvantage, the Customer may terminate per the date the change takes effect.

17. Governing law and disputes

Dutch law applies. Disputes are submitted exclusively to the competent court in Rotterdam, the Netherlands. Questions about these terms: hello@advolo.org.