General Terms and Conditions 2.0 (draft)

1. Definitions

Advolo: Advolo, a trade name of JSNL Aircraft Management B.V., Winthontlaan 200, 3526 KV Utrecht, the Netherlands, Chamber of Commerce number 81260970. Platform: the Advolo marketplace and everything offered through it, including the website widget and market insights. Customer: a company with an Advolo subscription, as operator or as broker. Operator: a Customer holding an Air Operator Certificate (AOC) that offers aircraft on the Platform. Broker: a Customer that requests flights on behalf of its clients. User: a named person with a login of a Customer. Agreement: the service agreement between Advolo and a Customer, including these terms, the data processing agreement and the price list. Customer Data: all data a Customer or its Users enter in the Platform. changed

2. Scope and order of documents changed

These terms apply to every Agreement and every use of the Platform. The Platform is for businesses only, not for consumers. General terms of a Customer do not apply. If documents conflict, this order applies: (1) the signed service agreement, (2) the data processing agreement for personal data, (3) these terms, (4) the price list on advolo.org/pricing.

3. Accounts and logins

Access is given per company, after Advolo has checked the company. The first User, appointed by the Customer, activates the account and accepts these terms on behalf of the Customer; the Customer’s company administrators then invite and manage their colleagues within the plan. Each login belongs to one named person and may not be shared; Advolo may end simultaneous use of one login. The Customer keeps its Users’ details up to date, removes a login when a person leaves, and is responsible for everything done with its logins. A Customer’s plan sets the maximum number of logins.

4. The role of Advolo

Advolo provides software that brings operators and brokers together. Advolo is not an air carrier, not a charter broker and not a party to any charter contract, and receives no commission on bookings. A charter contract is concluded directly between the operator and the broker or its client, on the operator’s conditions. Advolo does not check whether flights are operated safely or lawfully; that is the operator’s responsibility.

Before a booking is confirmed, either side can withdraw through the Platform. A confirmed booking is cancelled only by the operator; a broker can send a cancellation request, which the operator confirms or declines. Whether a booking can be cancelled, and at what cost, is agreed between operator and broker. Advolo only records the requests, the answers and their times.

5. Prices shown in Advolo

Prices in search results, price checks, draft quotes, the website widget and empty legs are calculated automatically from the operator’s own data: performance, pricing profiles, airport fees, taxes, exchange rates and calendar. They are indicative. A price is binding only when the operator sends a quote and confirms a booking. Converted amounts use the daily reference rates of the European Central Bank or a rate set by Advolo; the amount in the operator’s currency always prevails.

6. Obligations of operators

Hold a valid AOC, operating licence and the required insurances, and tell Advolo immediately when any of these is suspended, limited or revoked.
Provide a copy of the AOC each aircraft is operated under. An aircraft is only shown on the marketplace after Advolo has checked that copy; report a new or changed AOC without delay.
Keep aircraft, performance and pricing data, airport fees, taxes and availability accurate and up to date.
Only list aircraft operated under its own AOC, or clearly identify an aircraft offered on behalf of another operator under a marketing agreement.
For a group offer: only group aircraft of the same category, and state in its own conditions that the flight may be operated with any of its available aircraft of that category.
Remain solely responsible for its quotes and flights, including operational control, safety, crew, slots, permits and compliance with aviation law.
Operators take part in brokers’ website widgets unless they switch this off; their name, registrations and photos are never shown there. new

7. Obligations of brokers

Hold the licences and registrations required to act as a charter broker where it operates.
Act towards its clients as an agent or intermediary and not present itself as the operator, unless it is one.
Give operators the information about the client and the flight they need to operate safely and lawfully.
Use white-label quote documents only for real offers to its own clients, without changing the operator’s conditions.
Inform its client when an offer is a group offer.

8. Website widget new

A broker with the website widget may show a search on websites it controls and enters in the Platform. The broker:

is the party offering its services to the visitors of its website, and is responsible for what the widget shows there, including the margin it adds and the way prices are presented to consumers under the law that applies to it;
is controller of the personal data visitors enter; Advolo processes these data on its behalf under the data processing agreement;
informs visitors in its own privacy statement and links to it in the widget, and has a lawful basis to contact them;
does not embed the widget on websites of others, and does not use it to collect data for any other purpose.

Advolo may switch a widget off if it is used against these terms.

9. Market insights new

Advolo shows every Customer the same market statistics, such as demand per route and month and price levels per category, and shows operators advice next to their requests. The statistics cover complete months only and are only shown when they combine the data of at least five operators (prices) or three brokers (demand). Current prices, availability, bookings and utilisation of a Customer are never shown to other Customers. Advice is information: the Customer decides its own prices, and Advolo never changes a price on the basis of market data. A company administrator can switch market insights off for its company.

10. Acceptable use and content changed

Customers and Users do not: copy, scrape or resell prices or data of other Customers; use the Platform to build or feed a competing service; try to gain access to data or parts of the Platform not meant for them; test the security of the Platform without permission (see the responsible disclosure policy); upload malware or unlawful content; or use the Platform in a way that harms Advolo or other Customers.

Anyone can report content in the Platform they consider unlawful to hello@advolo.org, with an explanation and where it can be found. Advolo handles reports diligently and without undue delay, and tells the reporter what it decided. When Advolo removes content, restricts a widget or suspends a login or Customer, it gives the Customer a statement of the reasons, unless the law does not allow this, and the Customer can object through the service desk. Advolo may suspend immediately in case of serious misuse or a threat to the security of the Platform.

11. Fees, add-ons, billing and payment changed

Fees are set out in the Agreement and on advolo.org/pricing, in euros per month excluding VAT. They are invoiced in advance per billing period of 6 or 12 months and payable within 14 days; a billing period of 12 months is invoiced as 10 months.

Operators pay only for aircraft active on the marketplace; changes are settled on the next invoice.
An add-on switched on during a billing period, such as the website widget, is invoiced pro rata from its start date until the end of that period, and is part of the regular invoice from the next period.
The Starter month is one personal login for one month, for a one-off fee. It is payable on receipt; when the Customer continues with a Broker or Corporate plan, the Starter fee is credited on the first invoice of that plan.

Advolo may change its fees with two months’ notice, effective from the next billing period; the Customer may then terminate per the end of the current period. If an invoice is not paid on time, Advolo may suspend access after a reminder with a 14-day term. Statutory commercial interest applies from the due date.

12. Term, renewal, termination and switching changed

An Agreement runs for the billing period agreed and renews automatically for the same period, unless terminated in writing (e-mail suffices) at least one month before the end of the period. The Starter month does not renew and ends by itself.

Either party may terminate immediately in case of bankruptcy, suspension of payments, or a material breach not remedied within 30 days of a written notice.

Switching and data export (EU Data Act). The Customer may at any time ask to switch to another provider or to its own systems, with a notice period of at most two months. During a transition period of up to 30 days after the notice period, Advolo keeps the service running and helps the Customer export its Customer Data in a commonly used, machine-readable format (CSV or JSON), including its aircraft, pricing profiles, airport fees, calendar, requests, quotes, trips and documents. Advolo charges no switching fees. A subscription is agreed and paid per billing period of 6 or 12 months. When a Customer terminates or switches before the end of a billing period, the fees for that period remain due and paid fees are not refunded, whether the Platform was used for the whole period or only part of it.

After the end of the Agreement the Customer can export its own data for 30 days; Advolo then deletes it, except where the law requires retention (such as invoices).

13. Availability and support

Advolo aims for an availability of 99.5% per calendar month, excluding maintenance announced at least 48 hours in advance. Support is given through the service desk in the Platform on Dutch working days from 09:00 to 17:00 CET; critical outages are handled 24/7. Advolo may change and improve the Platform; functions that Customers pay for are not removed without reasonable notice.

14. Data, confidentiality and logging

Each Customer owns its Customer Data. Operators’ pricing data, calendars and quotes, and brokers’ requests, clients and messages, are confidential and only shown to the parties they are addressed to. Advolo uses Customer Data only to provide the Platform, and aggregated, anonymised data for statistics, the market insights in article 9 and improvements. Companies affiliated with Advolo that use the Platform as operator or broker do so on the same terms as any other Customer, without access to other Customers’ data.

For security, support and audit, Advolo logs use of the Platform: page requests (kept up to 180 days), events such as logins, searches and the results shown, quote changes and bookings (up to 3 years), changes to data (up to 3 years) and technical errors (up to 1 year). A Customer may ask for the logs relating to its own account.

15. Personal data

For personal data in Customer Data, such as Users, passengers, crew, the Customer’s clients and visitors of a broker’s website widget, the Customer is controller and Advolo processor; the Advolo data processing agreement applies and is part of the Agreement. For personal data needed to run the account and the Platform, Advolo is controller, as described in the privacy statement. Advolo processes data in the European Union.

16. Intellectual property

All rights in the Platform, its software, design and documentation remain with Advolo. The Customer gets a non-exclusive, non-transferable right to use the Platform during the Agreement. Feedback and suggestions may be used by Advolo freely.

17. Liability

Advolo’s total liability is limited to the fees the Customer paid in the 12 months before the event causing the damage. Advolo is not liable for indirect or consequential loss, lost profit or lost bookings, nor for quotes, prices calculated from operators’ data, advice in the market insights, or the performance of charter contracts. These limits do not apply in case of intent or gross negligence of Advolo’s management. The Customer indemnifies Advolo against claims of third parties arising from its flights, its clients, its website or its breach of these terms.

18. Force majeure new

Neither party is liable for failure to perform caused by circumstances beyond its reasonable control, such as failures of hosting, internet or energy providers, cyber attacks despite reasonable security measures, government measures or natural disasters. If force majeure lasts longer than 60 days, either party may terminate the Agreement without compensation.

19. Electronic signature, notices and assignment new

Agreements signed in the Platform with a name, a ticked declaration and a recorded time and IP address are binding and serve as evidence. Notices under the Agreement may be given by e-mail to the addresses known in the Platform. Advolo may transfer the Agreement to an affiliated company or a successor of its business, and informs the Customer in advance; the Customer may transfer the Agreement only with Advolo’s written consent.

20. Changes to these terms

Advolo may change these terms. Changes are announced at least 30 days before they take effect. If a change is to the Customer’s disadvantage, the Customer may terminate per the date the change takes effect.

21. Contact points new

For authorities in the EU (Digital Services Act): hello@advolo.org, in Dutch or English. For Customers and Users: the service desk in the Platform and hello@advolo.org. Reports of unlawful content: hello@advolo.org. Security vulnerabilities: see the responsible disclosure policy.

22. Governing law and disputes changed

Dutch law applies. Disputes are submitted exclusively to the competent court in Rotterdam, the Netherlands. If a provision of these terms is invalid, the other provisions remain in force and the parties replace it by a valid provision that comes as close as possible to its purpose.

Draft of 11 November 2026 · All legal documents